1
Definitions and Interpretation
1.1 Booking
“Booking” means a Customer’s request for Accommodation services, howsoever communicated to the Company as evidenced by the Company’s records.
1.2 Business Day
“Business Day” means a day (excluding Saturdays, Sundays, and public holidays) on which clearing banks in the City of London are open.
1.3 Cancellation Fee
“Cancellation Fee” means the dynamic administrative or gateway deduction retained by the Company or its payment processors upon cancellation of the Services by the Customer.
1.4 Contract
“Contract” means a contract for the provision of short-term rental accommodation to the Customer, and each such Contract shall incorporate these Terms.
1.5 Company
“Company” means MNL Nordic LTD.
1.6 Charges
“Charges” means the Company’s accommodation rates, cleaning fees, security deposits, and extra service fees shown in the Price List or platform listing.
1.7 Holiday Periods
“Holiday Periods” means peak seasonal blocks (including the Christmas Period between 18:00 on 24 December and 06:00 AM on 27 December, New Year’s, and Easter) where surcharges may apply.
1.8 Property / Accommodation
“Property” or “Accommodation” means the specific rented room or the full apartment unit provided by the Company for the temporary stay of the Guest.
1.9 Customer / Guest
“Customer” or “Guest” means any person(s), firm, or company making the booking or residing in the Property under the Booking.
1.10 Security Deposit
“Security Deposit” means a dynamic pre-authorization or hold placed on the Customer’s payment card to cover potential damages, fines, or incidentals during the stay.
1.11 In Writing
“In Writing” means any written communication, including email, platform messaging, and SMS.
2
Services & Booking Policies
2.1 Credit, Debit Card, and Online Services
2.1.1
All online reservations are subject to card payment only. The Company processes and captures full payment or a designated deposit at least 1 day prior to the scheduled check-in time, or immediately upon booking validation. If payment cannot be processed or captured, the booking will be automatically cancelled.
2.1.2
The Company reserves the right to authorize a Security Deposit hold on the Customer’s card prior to arrival. This hold is released post-checkout, minus any verified deductions for damages or policy violations.
2.2 Location Environment Notice
2.2.1
Guests acknowledge that the Accommodation is a street-view property situated in a highly vibrant, lively location. Due to the dynamic nature of the area, street noises can be expected throughout the night. By completing a booking, the Guest accepts this environment profile and agrees that noise-related complaints will not be grounds for compensation or rate adjustments.
3
Accommodation Fees & Extra Charges
3.1 Property Occupancy Limits
The accommodation base rate provided at the time of booking is strictly restricted to the capacity limits of the specific rented room or full unit. Guests must not exceed the maximum designated capacities detailed below:
| Unit |
Description |
Max guests |
| Room 1 (R1) |
Double Room with Private External Bathroom |
2 |
| Room 2 (R2) |
Deluxe Double Room with Ensuite |
2 |
| Room 3 (R3) |
Modern Double Room with Ensuite |
2 |
| Room 4 (R4) |
Comfortable Double Room with Ensuite |
2 |
| Room 5 (R5) |
Superior Double Room with Ensuite |
2 |
| Entire Property |
Blue Door Stay — 5 Bedroom Apartment, London, UK |
10 |
Room 1 (R1)
Double Room with Private External Bathroom
Max 2
Room 2 (R2)
Deluxe Double Room with Ensuite
Max 2
Room 3 (R3)
Modern Double Room with Ensuite
Max 2
Room 4 (R4)
Comfortable Double Room with Ensuite
Max 2
Room 5 (R5)
Superior Double Room with Ensuite
Max 2
Entire Property
Blue Door Stay — 5 Bedroom Apartment, London, UK
Max 10
Important: The Company reserves the right to decline entry or immediately terminate the stay without a refund if the number of guests at check-in or during the stay exceeds these individual room or full property allocations.
3.2 Check-In, Check-Out, and Turnover Policies
3.2.1 Standard Schedule
Standard Check-in is available from 15:00 onwards. Standard Check-out must be completed strictly by 11:00 AM.
3.2.2 Late Check-Out Restrictions
Late check-outs are not permitted under standard terms. Our maintenance team requires immediate access at 11:00 AM to clear, deep-clean, and prepare the rooms for the next incoming guests. The only exception is if the room is explicitly not ready for check-in by the Company at 15:00 on arrival day; only under this condition will the guest be granted a proportional extension past the 11:00 AM check-out time on departure day.
3.2.3 Early Check-In Constraints
Early check-in to rooms is not possible due to consecutive turnovers from preceding guests and mandatory cleaning schedules.
3.3 Luggage Storage Facility
3.3.1
Guests may utilize the storage room located in our privately owned apartments prior to check-in or after check-out for a flat fee of £15.
3.3.2
Upon confirmation of the storage payment, the key box code for the storage room will be transmitted to the Guest.
3.3.3 Self-Service Disclaimer
There will be no staff present at the premises to manage, monitor, or look after the luggage. Use of the storage room is entirely at the Guest’s own risk. MNL Nordic LTD accepts absolutely zero responsibility or liability for missing, damaged, or stolen items left in the storage facility.
4
Guest Rules and General Regulations
4.1 Smoking Prohibition
Smoking, vaping, or the use of electronic cigarettes is strictly prohibited inside all rooms and communal areas. Violation of this policy results in an immediate £250 deep-cleaning and air-restoration fee, plus liability for any loss of rental earnings if the property cannot be occupied by the next guest.
4.2 Quiet Hours & Nuisance
Guests must observe quiet hours between 22:00 and 07:00. Parties, loud music, or unauthorized events are entirely forbidden. The Company reserves the right to immediately evict any guest causing a public nuisance or severe disturbance, with complete forfeiture of all payments.
4.3 Unaccompanied Minors
The Company does not permit individuals under 18 years of age to book or stay unaccompanied in the Accommodation.
4.4 Property Damage & Cleaning Fines
Guests are responsible for keeping their rooms clean and tidy. The Company reserves the right to charge the following items to the card on file:
- Minor spills, heavy linen stains, or minor upholstery mess: £30 per affected item.
- Severe mess, biohazards, or excessive trash left behind: £100 deep cleaning fee + £20 per hour for extended maintenance labor.
- Structural or appliance damage: Full cost of repair/replacement plus documented loss of business earnings.
4.5 Lost and Left-Behind Property Policy
4.5.1
MNL Nordic LTD will not be held responsible for any personal items left behind or lost at the property, as there is no on-site staff presence.
4.5.2
If any items are discovered by our mobile maintenance team during room changeovers, the Company will log the item and inform the relevant guest.
4.5.3
Discovered items will be held for a maximum of 14 days. Items can be retrieved or posted back strictly at the Guest’s expense. The exact courier or shipping costs will be communicated to the guest prior to dispatching, and processing will only commence once this cost is cleared.
4.5.4
After the 14-day window expires, any unclaimed items will be permanently disposed of or donated to charity.
5
Cancellation and Refund Policy
5.1 Gateway Cancellation Rule
Once a booking payment has successfully passed through our online gateway system, any subsequent cancellation requested by the customer will yield a maximum refund of 95% of the total paid amount.
The remaining 5% is strictly non-refundable under all circumstances to cover the transaction fees directly deducted and retained by the payment gateway processor.
5.2 Out-of-Control Situations (Force Majeure)
The Company reserves the right to cancel any booking due to circumstances beyond its reasonable control (e.g., extreme natural disasters, infrastructure failures, building fires, government restrictions). In these instances, a full base refund (minus non-recoverable provider transactional fees) will be processed.
6
Data Storage and GDPR Compliance
6.1
In compliance with current General Data Protection Regulations (GDPR), every customer agrees to the storage of information necessary to process their lodging contract, including Full Name, Billing Address, Phone Number, IP Address, Passports/IDs (where legally required), and Email Address.
6.2
Payment processing is securely handled via Stripe. Guests’ full credit card metrics are encrypted and stored inside Stripe’s secure environment, inaccessible to MNL Nordic LTD personnel. By booking, the Customer explicitly authorizes the Company to debit the card on file for any valid post-stay incidental fees (such as damage, unreturned keys, storage additions, or deep cleaning fines) as outlined in Section 4.4.
7
Communications, Complaints & Promotions
7.1 Complaints Procedure
Any service complaints must be sent In Writing to the official company email address (book@mnlnordic.com) within 7 days of checkout. The Company will investigate and provide a formal response within five (5) working days.
7.2 Marketing Consent
By communicating with the Company, guests consent to receiving booking updates and occasional promotional communications. Guests can opt out at any time by emailing book@mnlnordic.com.
7.3 Platform Integrity
App-specific or website discount codes apply exclusively via their designated booking portals and cannot be cross-redeemed or combined.
8
Privacy Policy
At MNL Nordic Ltd, we are committed to protecting your privacy and handling your personal information responsibly in accordance with applicable UK data protection laws.
Information We Collect
When you contact us or make a booking, we may collect:
- Full name
- Email address
- Telephone number
- Billing and payment information
- Booking details
- Guest information
- IP address and website usage data
How We Use Your Information
We use your information to:
- Process and manage bookings
- Communicate with you before, during and after your stay
- Provide customer support
- Improve our services and website
- Comply with legal and regulatory obligations
We do not sell or rent your personal information to third parties.
Third-Party Services
We may share information where necessary with trusted third-party providers, including payment processors, booking platforms, website analytics providers and communication services, solely for the purpose of providing our services.
Data Security
We take appropriate technical and organisational measures to safeguard your personal information against unauthorised access, alteration, disclosure or destruction.
Your Rights
You may request access to, correction or deletion of your personal information at any time by contacting us.
For privacy enquiries, please contact:
Email: book@mnlnordic.com
9
Cookie Policy
Our website uses cookies to improve your browsing experience and help us understand how visitors use our website.
What Are Cookies?
Cookies are small text files stored on your device when you visit our website.
How We Use Cookies
Cookies may be used to:
- Ensure the website functions correctly
- Remember your preferences
- Analyse website traffic and performance
- Improve user experience
- Enable secure online bookings
Third-Party Cookies
Our website may use third-party services including:
- Google Analytics
- Google Maps
- Payment processing providers
- Social media integrations
These services may place cookies on your device in accordance with their own privacy policies.
Managing Cookies
You can control or disable cookies through your web browser settings. Please note that disabling cookies may affect the functionality of certain parts of our website.
By continuing to use our website, you consent to our use of cookies in accordance with this Cookie Policy.
Contact Information
If you have any questions regarding these Terms & Conditions, Privacy Policy or Cookie Policy, please contact:
MNL Nordic Ltd
Blue Door Stay
6A Star Street
Paddington, London W2 1QD
United Kingdom
Email: book@mnlnordic.com
Telephone: +44 7415 724127
Website: https://mnlnordic.com